Terms & Conditions

1. Definitions

The terms used in these Terms and Conditions shall have the following meanings:

1.1. Sologe – Sologe spółka z ograniczoną odpowiedzialnością (limited liability company) with its registered office in Warsaw (address: Walecznych 39 / 2, Warsaw, 03-916, Poland), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the capital city of Warsaw, 13th Commercial Division of the National Court Register, under KRS number: 0 001189586, holding REGON number: 542500289 and NIP (Tax Identification Number): 1133176891, with share capital of 10 000 PLN, e-mail address: [email protected];

1.2. Service – the online platform operated by Sologe, available at: www.sologe.net, which enables Vendors to publish information about their business and Products, facilitates contact between Vendors and Users, and allows Users to rate Vendors and their Products;

1.3. Terms and Conditions – this document, available by clicking the “Terms and Conditions” tab on the Service;

1.4. User – an individual of legal age, a legal person, or an organizational unit without legal personality, granted legal capacity by law, using the Service directly in connection with their business or professional activity, who is interested in contacting a Vendor with the intention of establishing cooperation, in particular by concluding a Contract;

1.5. Consumer – a natural person entering into a legal transaction with an entrepreneur that is not directly related to their business or professional activity (in accordance with Article 221 of the Civil Code);

1.6. Entrepreneur with Consumer Rights – a natural person concluding an agreement with an entrepreneur directly related to their business activity, where the content of the agreement shows that it is not of a professional nature for that person, especially as indicated by the subject of their business activity listed in the Central Registration and Information on Business (CEIDG), in accordance with Article 385⁵ of the Civil Code;

1.7. Vendor – a natural person, legal person, or organizational unit without legal personality, granted legal capacity by law, using the Service directly in connection with their business or professional activity, who may, in accordance with the Terms and Conditions, create an Account, present Products on the Service, and is interested in concluding Contracts with Users;

1.8. Form – an electronic form used to create an Account on the Service;

1.9. Account – the User’s individual account within the Service that enables access to specific functionalities of the Service;

1.10. Service Access Provision – a service provided electronically by Sologe, which consists of granting the User access to the functionalities of the Service through the User’s information and communication system;

1.11. Agreement for the Provision of Service Access – the agreement for the provision of Service Access, concluded under the terms specified in the Terms and Conditions, for an indefinite period between Sologe and the User, upon successful Account registration, submission of all required declarations (including acceptance of the Terms and Conditions), and positive verification of the User by Sologe;

1.12. Products – goods and services (including software and SaaS offerings) presented by Vendors through the Service;

1.13. Contract – a contract of sale, license, or other legally permissible agreement concerning Products, concluded between the Vendor and the User outside the Service;

1.14. Device – an electronic device through which the User accesses the Service;

1.15. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation);

1.16. Act on the Provision of Electronic Services – the Act of 18 July 2002 on the provision of electronic services;

1.17. Civil Code – the Act of 23 April 1964, Civil Code;

1.18. Consumer Rights Act – the Act of 30 May 2014 on consumer rights.

2. General Provisions

2.1. These Terms and Conditions define the rules for using the Service, including the rules for creating an Account.

2.2. The Terms and Conditions are addressed exclusively to Users — that is, entities who use the Service to perform activities directly related to their business or professional operations. Users are considered entrepreneurs within the meaning of Article 431 of the Civil Code. These Terms and Conditions do not apply to Consumers.

2.3. All individuals using the Service may access these Terms and Conditions at any time, free of charge. The Terms and Conditions are available on the Service and may also be downloaded and printed at no cost.

2.4. These Terms and Conditions constitute the terms and conditions referred to in Article 8 of the Act on the Provision of Electronic Services.

2.5. Contact details through which Users can communicate with Sologe quickly and effectively are as follows:

2.5.1. Email:  [email protected]

2.5.2. Phone: +48 736313333

2.5.3. Address:Walecznych 39 / 2, Warsaw, 03-916, Poland

3. Use of the Service

3.1. Within the Service, Sologe enables the User in particular to:

3.1.1. create and manage a User Account;

3.1.2. communicate with Vendors and with Sologe.

3.2. Sologe may provide the User with updates and additional services related to the Service. Certain updates or services may result in changes to current settings, loss of data or content, or the inability to use specific features of the Service.

3.3. The User is obliged to protect their login and password to the Service against unauthorized access. The User shall bear the consequences of failing to properly secure their access credentials.

3.4. In order to use the Service Access, the User’s Device must be connected to the Internet. Internet connection costs are borne by the User, in accordance with the agreements concluded between the User and their telecommunications provider.

4. Creating a User Account in the Service

4.1. To register as a User in the Service, the User is required to provide the information indicated in the Registration Form.

4.2. Proper registration requires the User to confirm that they have read and accepted the Terms and Conditions by checking the appropriate boxes (checkboxes) in the Form, to accept other checkboxes marked as mandatory, and to confirm that they have read the privacy policy available on the Service. Proper registration may also require a declaration that the User is authorized to represent a legal entity and has the legal capacity to incur obligations and acquire rights on behalf of that legal entity.

4.3. The User is obligated to provide only information that is accurate, complete, truthful, and up-to-date.

4.4. When creating an Account (as stated in point 4.2 above), the User must also declare that they hold all legally required authorizations, permits, licenses, and approvals necessary for the lawful and proper operation of their business activity presented in the Service and for offering their Products.

4.5. An Account is considered successfully created once the User confirms the accuracy of the information provided and activates the link sent to the email address provided during registration.

4.6. The User has the right to access, correct, or request the deletion of their personal data to the extent permitted by applicable law. However, the deletion of personal data may result in the removal of the User’s Account from the Service.

4.7. The User is not permitted to register multiple times in the Service.

4.8. Sologe reserves the right to refuse to create an Account for a User who already has one, as well as to delete a User Account if the User uses it in violation of the law, good social conduct, these Terms and Conditions, causes harm to Sologe, or fails to fulfil obligations under the Agreement for the Provision of Service Access.

4.9. The User Account may not be transferred to another User.

4.10. The User may not share their Account with third parties.

5. Terms of Electronic Service Provision, Including Access to the Service

5.1. The Device through which the User intends to access the Service must meet the following technical requirements:

5.1.1. have access to the Internet;

5.1.2. have an up-to-date and stable version of an internet browser provided by the manufacturer;

5.1.3. have JavaScript and cookies enabled in the browser;

5.1.4. have a minimum screen resolution of 1024×768 pixels, with a recommended resolution of 1280×800 pixels.

5.2. The Service operates online, i.e., when the User’s Device is connected to the Internet. Certain functionalities of the Service may also be available in offline mode; however, Sologe does not guarantee the accuracy or proper operation of these functionalities while used offline.

5.3. When using the Service, Users are prohibited from submitting content that is unlawful, infringes on personal rights or intellectual property rights of third parties, or violates applicable social norms, customs, or general rules of internet etiquette. In particular, it is forbidden to:

5.3.1. post content that infringes on third-party intellectual property rights;

5.3.2. post or use other individuals’ personal data or images without a valid legal basis;

5.3.3. post content that undermines the reputation or good name of Sologe, Vendors, Users, or third parties;

5.3.4. post vulgar content, profanity, or content generally regarded as offensive;

5.3.5. post pornographic content;

5.3.6. promote totalitarian regimes, their symbols, incite hatred or criminal activity;

5.3.7. post or promote the use of drugs, psychoactive substances, excessive alcohol consumption, gambling, or other behaviors prohibited from being promoted, advertised, or endorsed;

5.3.8. distribute malicious software;

5.3.9. engage in spam-like activities, acts of unfair competition, or deceptive market practices;

5.3.10. perform reverse engineering, decompiling, disassembling, decrypting, dismantling, translating, deconstructing, adapting, or using other methods to discover source code or otherwise interfere with the Service or the online payment systems available within it;

5.3.11. disrupt, block, overload, interrupt, slow down, or interfere with the normal operation of the Service or its payment systems;

5.3.12. post links to pages or files containing any of the content specified in points 5.3.1 to 5.3.7 above.

5.4. Users are responsible for the content they post in the Service (including within any correspondence with other Users, Vendors, or Sologe). If a User posts content prohibited by law or these Terms and Conditions, Sologe is authorized to remove such content and immediately terminate the Agreement for the Provision of Service Access. Sologe also reserves the right to moderate content posted in the Service, including pre-screening and refusing publication of certain content, particularly content that violates the law or the Terms and Conditions.

5.5. It is strictly prohibited to conduct any penetration testing, security testing, attempts to bypass protections, or engage in hacking-related activities targeting the Service.

5.6. In the event of a violation of any provision of the Terms and Conditions or applicable law by the User, Sologe may take all legally permissible actions, including limiting the User’s access to the Service.

5.7. To comply with the Act on the Provision of Electronic Services, Sologe hereby informs that the use of electronic services via the Internet involves certain risks. The primary risk is the potential infection of the user’s IT system by viruses, worms, or trojan horses. To mitigate such risks, it is recommended that Internet users install and regularly update antivirus software on their Devices.

5.8. Sologe may place “cookies” in the IT system used by individuals accessing the Service — i.e., small text files sent from the website to the browser and returned upon each subsequent visit. Cookies are mainly used to maintain sessions, e.g., by generating and returning a temporary identifier after login. They may also be used more broadly to store any data encoded as a string of characters, allowing Users to avoid re-entering the same information each time they return to the site or navigate between pages.

5.9. The User is obliged to immediately report to Sologe any irregularities in the functioning of the Service, particularly those that may indicate unauthorized access.

5.10. Sologe may issue separate terms and conditions for specific services. If such separate terms apply, these Terms and Conditions shall apply to the extent not governed by the specific terms.

6. Contracts

6.1. Sologe does not sell or license any products through the Service. It does not provide any services beyond the Service Access, and in particular, it does not act as an intermediary in the conclusion of Contracts. Sologe merely provides the Service, which enables the publication of information about Vendors and their Products.

6.2. Contracts are concluded exclusively between Vendors and Users, outside of the Service. Only the parties to the Contract (the Vendor and the User) are responsible for its execution — Sologe is not a party to any Contract.

6.3. Users are obligated to uphold the good name, image, and reputation of Sologe, especially in their dealings with Vendors.

6.4. In the process of concluding and executing a Contract, the User is required to comply with applicable laws and customary business practices.

7. Payments

7.1. Creating a User Account in the Service is free of charge, and Sologe does not collect any fees or commissions from the User for using the Service.

7.2. In connection with concluding a Contract with a Vendor, the User will likely be required to make some form of payment (or other consideration) to the Vendor — this is entirely and exclusively at the discretion of the parties to the Contract, i.e., the Vendor and the User. Sologe has no influence over the content of the Contract and does not receive any payment or commission in connection with its conclusion or performance.

8. Liability

8.1. Sologe cannot guarantee uninterrupted operation of the Service and cannot prevent service outages that may be caused by internal factors (such as system upgrades or maintenance work) or external factors beyond Sologe’s control, including outages resulting from force majeure events.

8.2. For the avoidance of doubt, Sologe emphasizes that it is not a party to any Contracts and bears no responsibility for any obligations or legal consequences arising from such Contracts.

8.3. Sologe shall not be held liable for:

8.3.1. content submitted by Users to the Service;

8.3.2. the use of third-party personal data or likenesses by Users within the Service;

8.3.3. any data, information, or materials (including but not limited to posts, photos, or videos containing personal data or likenesses of Users, Vendors, or third parties) shared by Users or Vendors via the Service;

8.3.4. interruptions in Service operation due to both internal and external factors;

8.3.5. information contained in User or Vendor accounts;

8.3.6. the number of Vendors available in the Service or the number and type of Contracts concluded;

8.3.7. actions or omissions by Vendors, particularly in relation to Users;

8.3.8. the content of correspondence between Users and Vendors;

8.3.9. the quality, accuracy, or availability of Products offered by Vendors;

8.3.10. non-performance or improper performance of Contracts by Vendors;

8.3.11. malfunctioning or improper operation of the Service on a User’s Device that does not meet the technical requirements;

8.3.12. any damages or lost profits incurred by the User directly or indirectly due to the functioning, malfunctioning, or non-functioning of the Service or the online payment systems available in the Service;

8.3.13. damages resulting from unlawful or non-compliant use of the Service or a Device by a User or Vendor;

8.3.14. consequences of a third party gaining access to the User’s login credentials (email, password), if the breach was not due to Sologe;

8.3.15. any actions taken or consequences of inaction by the User based on information obtained via the Service;

8.3.16. interruptions caused by hardware, software, or telecommunication failures beyond Sologe’s control;

8.3.17. errors and downtimes in the online payment systems available in the Service;

8.3.18. data loss due to equipment failures, IT system outages, or other circumstances beyond Sologe’s control;

8.3.19. any inability to contact Vendors through the Service due to issues on the side of external providers that Sologe relies on to deliver the Service Access;

8.3.20. content and materials posted in the Service, especially those of an advertising or marketing nature that do not originate from Sologe, including content related to third-party products or services;

8.3.21. actions or omissions by third parties, including Vendors, whose services were used by the User in connection with the Service.

8.4. Sologe is not responsible for the content of websites not administered by Sologe, even if they are linked within the Service.

8.5. The User acknowledges that the quality of the Service, response times, or the availability of certain features may depend on the parameters of their Device and the electronic communication network used. The User acknowledges that the Service may be inaccessible on certain devices or via certain operators or network providers.

8.6. Sologe does not guarantee any specific number of Vendors or the availability or quality of Products.

8.7. For Users who are not Entrepreneurs with Consumer Rights, Sologe shall be liable for the performance of the Agreement for Service Access only in cases of willful misconduct.

8.8. The User is liable for all actions and omissions of any persons they engage to use the Service or perform a Contract, as if those actions or omissions were their own — including any legal violations, breaches of these Terms and Conditions, caused damages, or failure to properly perform Contracts.

8.9. The User is obligated to:

8.9.1. use the Service and perform Contracts in accordance with applicable laws and these Terms and Conditions;

8.9.2. ensure that all persons engaged by them comply with these Terms and Conditions and applicable laws.

8.10. Users are strictly liable to Sologe for ensuring that no third party, particularly any Vendor or public authority, will raise claims against Sologe in connection with the User’s use of the Service or performance of a Contract. In particular, Users agree to cover any third-party claims satisfied by Sologe, including penalties, fines, and fees. In the event of any judicial, administrative, or regulatory proceedings, Users shall join the proceedings on Sologe’s side and, to the extent permitted by law, act in Sologe’s interest, and compensate for any damages resulting from such proceedings.

8.11. In case of violation by the User of the provisions of this Section 8 — in particular points 8.9 and 8.10 — or in the event that the User becomes liable under these Terms, the User shall pay Sologe a contractual penalty of up to 100 000PLN (one hundred thousand zlotys) for each violation based on the severity. Sologe reserves the right to claim damages exceeding the amount of the stipulated contractual penalty.

8.12. This section does not apply to Users who are Entrepreneurs with Consumer Rights, to the extent that its provisions conflict with Articles 385¹–385³ of the Civil Code. In such cases, Sologe’s liability is governed by the applicable provisions of generally binding law.

9. Complaints Procedure Regarding the Service Access

9.1. Users may report any irregularities or submit complaints related to any function of the Service by contacting Sologe via email at: [email protected].

9.2. A complaint should include the following information:

9.2.1. identification of the complainant, including the necessary details to identify the User, such as their email address;

9.2.2. identification of the specific functionality to which the complaint relates, along with a detailed description of the issue;

9.2.3. photos, recordings, or screenshots illustrating the problem in the Service that is the subject of the complaint.

9.3. If the complaint lacks required information, Sologe may request the complainant to supplement it.

9.4. During the complaint process, Sologe may request further explanations, documentation, or verification of the event being reported.

9.5. Complaints will be reviewed within 14 (fourteen) days from the date Sologe receives a complete complaint containing all necessary information. Sologe will inform the complainant of the outcome promptly via email or another equivalent communication channel. Sologe will make every effort to review complaints without undue delay.

9.6. If the complaint is not upheld, the User has the right to pursue claims through the courts or use legally permissible out-of-court dispute resolution methods, including:

9.6.1. submitting a request to a permanent consumer arbitration court operating at the Trade Inspection to resolve a dispute arising from the concluded agreement;

9.6.2. submitting a request to the provincial inspector of the Trade Inspection to initiate mediation proceedings for amicable dispute resolution.

9.7. Sologe also informs Users about the ODR (Online Dispute Resolution) platform, available at: http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website offering a single point of entry for consumers and traders seeking out-of-court resolution of disputes related to contractual obligations arising from online service agreements.

9.8. Complaints related to Contracts must be submitted directly to the Vendor with whom the Contract was concluded. The quality and timely performance of Contracts are the sole responsibility of the contracting parties.

9.10. Notwithstanding the foregoing, Users and Vendors may report any information found in the Service that they believe constitutes illegal content.

10. Termination and Withdrawal from the Agreement for the Provision of Service Access

10.1. Both Sologe and the User may terminate the Agreement for the Provision of Service Access under the conditions specified below.

10.2. The User has the right to terminate the Agreement at any time by independently deleting their Account from the Service.

10.3. Sologe may suspend the provision of the Service Access, in whole or in part, or terminate the Agreement with immediate effect in the event of discontinuation or suspension of its business activity, or regardless of that, if the User:

10.3.1. has violated the Terms and Conditions or applicable laws;

10.3.2. has published content that violates the law or the Terms and Conditions;

10.3.3. uses information about Vendors or other Users obtained via the Service for any commercial or professional activity not directly related to using the Service or fulfilling the Agreement for Service Access;

10.3.4. provided false information during or after the conclusion of the Agreement that could affect the proper delivery of services by Sologe;

10.3.5. encourages Vendors not to use the Service;

10.3.6. committed or contributed to a criminal offense against a Vendor, another User, or Sologe;

10.3.7. has harmed the good name, image, or reputation of Sologe;

10.3.8. shared or used information about Vendors obtained through the Service for purposes other than proper performance of a Contract;

10.3.9. disrupted or obstructed the operation of the Service.

10.4. Suspension or termination of the Service Access for the reasons outlined in point 10.3 above may occur without prior notice to the User.

10.5. The circumstances referred to in point 10.3 constitute valid reasons within the meaning of Article 746 in conjunction with Article 750 of the Civil Code.

10.6. Sologe may suspend the Service Access, in whole or in part, if such a request is made by authorized government authorities.

10.7. Termination of the Agreement for Service Access does not affect existing Contracts or their execution.

10.8. During the term of the Agreement and for a period of 24 (twenty-four) months after its termination, Users may not engage in any activity that competes with Sologe. Competitive activity shall include conducting business, in Poland or abroad, that overlaps in whole or in part with the business of Sologe, particularly operating online platforms with similar purposes or functionalities to the Service. Competitive activity specifically includes:

10.8.1. recommending to Vendors or other Users any entities or solutions intended to replace Sologe or the Service;

10.8.2. taking any actions aimed at causing other Users or Vendors to terminate agreements with Sologe, particularly Agreements for Service Access.

10.9. Any other activities undertaken by Users during the Agreement term may not infringe on the interests of Sologe or its Vendors in any way.

10.10. In the event of a breach of any provision of this Section 10 by the User, the User shall pay Sologe a contractual penalty in the amount of 50 000PLN (fifty thousand zlotys 00/100) for each violation. Sologe reserves the right to seek compensation exceeding the stipulated penalty amount.

10.11. Maintaining an Account in the Service constitutes a digital service within the meaning of the Consumer Rights Act. A User who is an Entrepreneur with Consumer Rights has the right to withdraw from the Agreement for Service Access concluded with Sologe within 14 (fourteen) days from the date of conclusion. This right of withdrawal may be exercised by submitting a written or email statement, and sending the statement before the 14-day deadline shall be sufficient to meet the deadline. The statement may be submitted using the form attached as Annex 1 to these Terms and Conditions.

11. Personal Data Protection

11.1. Sologe places great importance on respecting Users’ privacy and carefully selects and implements technical and organizational measures to ensure proper protection of the data it processes. In particular, Sologe protects data from being disclosed to unauthorized persons and from being processed in violation of applicable laws, including the GDPR. Sologe exercises control over data processing and restricts access to data to the maximum extent possible, granting authorization for processing only when necessary for the proper operation and use of the Service.

11.2. When providing the Registration Form, Sologe indicates which personal data is required from the User in order to deliver the Service Access. Providing personal data is voluntary; however, refusal to provide it may result in the inability to create an Account or receive Service Access.

11.3. The User is responsible for obtaining appropriate written consents for the processing of personal data and the use of the image of any persons, including employees, contractors, collaborators, and representatives of the User, whose data or likeness is uploaded or submitted to the Service by the User in connection with their use of the Service or performance of the Agreement for Service Access.

11.4. If the data contained in the User’s Account becomes outdated or inaccurate, the User is obligated to promptly update the data and inform Sologe (especially regarding contact information).

11.5. Detailed information regarding the protection of the personal data of Users and their employees or representatives by Sologe is available in the privacy policy provided by Sologe at: [email protected].

11.6. To the extent that the User processes the personal data of Vendors in connection with the use of the Service or performance of Contracts, the User acts as an independent data controller under the GDPR. The User is responsible for ensuring the security of such data, including implementing appropriate organizational and technical measures that comply with GDPR and protect the rights of the data subjects.

12. Legal Notice

The content and structure of the Service are protected by copyright and may also be protected by other rights, including industrial property rights. Reproducing data or information — in particular, the use of texts published on the Service, including these Terms and Conditions, as well as fragments thereof, images, graphics, illustrations, videos, logos, names, and trademarks — in any manner not explicitly permitted by law or these Terms and Conditions, without Sologe’s consent, is prohibited.

13. Validity and Amendments to the Terms and Conditions

13.1. The rights and obligations of the parties arising from these Terms and Conditions shall be governed by Polish law. In the case of a User who is an Entrepreneur with Consumer Rights, the applicable law shall be determined in accordance with the generally binding legal provisions.

13.2. Any disputes that may arise between Sologe and a User (who is not an Entrepreneur with Consumer Rights) shall be submitted to the court having jurisdiction over the registered address of Sologe.

13.3. The User agrees to keep confidential all information concerning Sologe, Vendors, other Users, and the Service, which they obtain in connection with the conclusion and performance of the Agreement for the Provision of Service Access. The User undertakes to use such information solely for the purpose of executing the Agreement and other ongoing cooperation between the parties.

13.4. Sologe reserves the right to amend these Terms and Conditions. In the event of any amendments, the updated version of the Terms and Conditions will be made available in the Service and sent to the User via email.

13.5. The amended Terms and Conditions shall be binding on the User if, after receiving information about the changes, the User does not terminate the Agreement for the Provision of Service Access within 7 (seven) days from the date Sologe provided notice of the changes.

13.6. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the validity of the remaining provisions shall remain unaffected. In such a case, the invalid or ineffective provision shall be replaced by one that most closely reflects the original intention of Sologe and the nature of the Service.

13.7. The User agrees to receive information regarding upgrades and updates to the Service, and may also consent to receive information about new services and products offered by Sologe.

13.8. Sologe is entitled to send notifications, including push notifications and similar alerts, to the User’s Device containing information about the Service and Sologe. With the User’s consent, Sologe may also send additional marketing and promotional content, including personalized offers.

13.9. Sologe is not bound by any additional non-mandatory codes of good practice or similar documents, without prejudice to its obligations under generally applicable laws to refrain from unfair competition and prohibited market practices.

13.10. The User agrees that Sologe may use their logos, trademarks, trade names, brand, image, and other visual identifiers used in the course of the User’s business for Sologe’s informational, promotional, advertising, and marketing purposes — including publishing information about the parties’ cooperation on Sologe’s website and social media channels.

13.11. References to numbered points (pt.) in these Terms and Conditions without further specification refer to the respective numbered sections of the Terms and Conditions.

13.12. These Terms and Conditions shall enter into force on 1 December 2025.

1. Definitions for Vendors

The terms used in these Terms and Conditions shall have the following meanings:

1.1. Sologe – Sologe spółka z ograniczoną odpowiedzialnością (limited liability company) with its registered office in Warsaw (address:  Walecznych 39 / 2, Warsaw, 03-916, Poland), entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, under KRS number: 0 001189586, holding REGON number: 542500289 and NIP (Tax Identification Number): 1133176891, with share capital of 10 000 PLN, e-mail address: [email protected];

1.2. Service – the online platform operated by Sologe, available at: www.sologe.net, enabling Vendors to publish information about their business and Products, to contact Users, and for Users to evaluate Vendors and their Products;

1.3. Terms and Conditions – these Terms and Conditions of the Service, available at ADDRESS or via the “Terms and Conditions” tab in the Service;

1.4. User – a natural person, legal person, or organizational unit without legal personality but granted legal capacity by law, using the Service directly in connection with their business or professional activity, who is interested in contacting a Vendor with the aim of establishing cooperation, in particular entering into a Contract;

1.5. Consumer – a natural person who enters into a legal transaction with a business entity that is not directly related to their business or professional activity (as defined in Article 221 of the Civil Code);

1.6. Entrepreneur with Consumer Rights – a natural person entering into a contract directly related to their business activity, where the contract does not have a professional character for that person, especially based on the business activity listed in the Central Register and Information on Economic Activity (as defined in Article 385⁵ of the Civil Code);

1.7. Vendor – a natural person of legal age, legal person, or organizational unit without legal personality but granted legal capacity by law, using the Service directly in connection with their business or professional activity, who may open an Account, present Products in the Service, and is interested in concluding Contracts with Users in accordance with these Terms;

1.8. Form – an electronic form used to register an Account in the Service;

1.9. Account – an individual Vendor account in the Service, providing access to specific Service features depending on the selected Plan (Account functionalities may vary depending on the selected Plan);

1.10. Access to the Service – a service provided electronically by Sologe, giving the Vendor access to the Service’s features (depending on the selected Plan) through the Vendor’s IT system;

1.11. Service Access Agreement – the agreement for the provision of the Access to the Service, concluded on the terms set forth in these Terms and Conditions, for an indefinite period between Sologe and the Vendor, upon successful Account registration, submission of all required declarations by the Vendor (including acknowledgment and acceptance of these Terms), and positive verification by Sologe;

1.12. Products – products and services (including software and SaaS-type services) presented by Vendors within the Service;

1.13. Contract – a sales, license, or other legally permissible agreement concerning the Products, concluded between the Vendor and the User outside the Service;

1.14. Plan – the Account functionality variant selected during or after Account creation, which may involve a fee payable by the Vendor to Sologe under the terms and rates specified in the Service;

1.15. Device – an electronic device through which the Vendor accesses the Service;

1.16. Materials – any content posted by the Vendor within the Service;

1.17. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation);

1.18. Act on Providing Services by Electronic Means – the Act of 18 July 2002 on the provision of services by electronic means;

1.19. Civil Code – the Act of 23 April 1964, Civil Code;

1.20. Consumer Rights Act – the Act of 30 May 2014 on consumer rights.

2. General Provisions for Vendors

2.1. These Terms and Conditions set out the rules for using the Service, including the rules for setting up an Account and settling the selected Plan.

2.2. These Terms and Conditions are addressed exclusively to Vendors, meaning entities that will perform activities directly related to their business or professional activity via the Service. Vendors using the Service are entrepreneurs within the meaning of Article 431 of the Civil Code. These Terms and Conditions do not apply to Consumers or Entrepreneurs with consumer rights.

2.3. Contracts concluded by Vendors may be performed for the benefit of Users who are Entrepreneurs with consumer rights. Only Vendors are responsible for fulfilling all obligations toward such Users that arise from generally applicable laws.

2.4. These Terms and Conditions constitute the terms referred to in Article 8 of the Act on Providing Services by Electronic Means.

2.5. All persons using the Service may access these Terms and Conditions at any time, free of charge, via the Service. The Terms and Conditions may also be downloaded or printed free of charge.

2.6. Contact details for Vendors to reach Sologe:

2.6.1. Email: [email protected]

2.6.2. Phone: +48 736313333

2.6.3. Address: Walecznych 39 / 2, Warsaw, 03-916, Poland

3. Use of the Service for Vendors

3.1. Sologe enables the following through the Service, in particular:

3.1.1. creating and managing a Vendor Account;

3.1.2. publishing information about the Vendor’s Products in accordance with the provisions of the Terms and Conditions;

3.1.3. communicating with Users and other Vendors.

3.2. Sologe may provide updates and additional services related to the Service. Some updates or services may change current settings, result in the loss of data or content, or make certain features of the Service unavailable.

3.3. Vendors are obligated to secure their login credentials to the Service against unauthorized access. Vendors are responsible for any consequences of failing to adequately secure their access data.

3.4. To use the Service Access, it is necessary to connect a Device to the Internet. Internet connection costs are the responsibility of the Device owner, in accordance with agreements made with the telecommunications operator or other Internet service provider.

4. Creating a Vendor Account on the Platform

4.1. To register an Account, the Vendor is required to provide the data indicated in the Registration Form, including selecting a Subscription Plan.

4.2. Proper registration requires the Vendor to confirm—via the checkboxes in the Form—that they have read and accepted the Terms and Conditions, acknowledge the mandatory checkboxes, and confirm that they have read the Service’s Privacy Policy. Proper registration may also require the Vendor to declare that they are authorized to represent a legal entity and have the legal capacity to bind that entity and acquire rights on its behalf.

4.3. Vendors are required to provide only accurate, complete, truthful, reliable, and up-to-date information.

4.4. By registering an Account on the Service (as referenced in point 4.2 above), the Vendor declares that they hold all legally required authorizations, licenses, permits, and approvals necessary to lawfully and properly conduct the business activity they present on the Service and to offer their Products.

4.5. By registering an Account on the Service (as referenced in point 4.2 above), the Vendor also declares that they meet all legal requirements to present themselves and their Products on the Service and to execute Contracts.

4.6. Account creation is possible only after the Vendor confirms the accuracy of the data provided and activates their account using the verification link sent to the email address provided during registration. To grant access to the Service, Sologe may require the Vendor to complete additional verification steps (including submitting additional information or documentation regarding their business activities).

4.7. Upon request, the Vendor shall provide Sologe with appropriate documentation related to their business operations, particularly documentation confirming the legality of their business activity.

4.8. If the Vendor selects a paid Plan, the Account registration must be preceded by payment for that Plan.

4.9. A Vendor may not register multiple times on the Service – each Vendor may have only one Account. However, one Account may represent multiple business activities conducted by the Vendor, depending on the selected Plan.

4.10. Sologe reserves the right to refuse to create an Account for any Vendor who already has one, as well as the right to delete an Account if the Vendor uses it in a manner that violates the law, public decency, these Terms, causes harm to Sologe, or fails to fulfill obligations arising from the Service Access Agreement.

4.11. By creating an Account, the Vendor declares that they have familiarized themselves with the scope and nature of Sologe’s business activities and have obtained from Sologe all the information and materials necessary to properly use the Service.

4.12. A Vendor Account may not be transferred to another person or entity, including to another Vendor.

4.13. A Vendor may not share their Account with third parties.

4.14. Consumers are not allowed to create an Account.

5. Terms of Electronic Service Provision to Vendors, Including the Service Access

5.1. The Device used by the Vendor to access the Service must meet the following technical requirements:

5.1.1. ensure access to the Internet;

5.1.2. have a web browser installed in the latest stable version provided by the manufacturer;

5.1.3. have JavaScript and cookies enabled in the browser;

5.1.4. have a minimum screen resolution of 1024×768 pixels; the recommended resolution is 1280×800 pixels.

5.2. The Service operates online, meaning when the Device is connected to the Internet. Some functionalities of the Service may be available offline. However, Sologe does not guarantee the accuracy or proper functioning of those features when used in offline mode.

5.3. While using the Service, Vendors are prohibited from submitting content that is unlawful, infringes upon personal rights or copyrights of third parties (including Users, other Vendors, or Sologe), or that violates any applicable social norms or standards of online behavior (netiquette). In particular, the following is prohibited:

5.3.1. posting content that violates third-party intellectual property rights;

5.3.2. posting content that harms the reputation or goodwill of Sologe, other Vendors, Users, or any third party;

5.3.3. posting and using the personal data or likeness of other individuals without proper legal basis;

5.3.4. posting vulgar content, profanity, or content generally considered offensive;

5.3.5. posting pornographic content;

5.3.6. promoting totalitarian ideologies, related symbols, hate speech, or incitement to commit crimes;

5.3.7. promoting or encouraging the use of drugs, psychoactive substances, alcohol abuse, gambling, or any other behavior that is prohibited from being promoted or advertised;

5.3.8. distributing malicious software;

5.3.9. engaging in spam or actions that constitute unfair competition or unfair market practices;

5.3.10. conducting reverse engineering, decompiling, decrypting, disassembling, dismantling, translating, deconstructing, adapting, or applying other methods to discover source code or interfere with the Service or any payment systems in any other way;

5.3.11. disrupting, blocking, overloading, interrupting, slowing down, or interfering with the normal operation of the Service or the online payment systems, either fully or partially;

5.4. Vendors are responsible for the content they post in the Service (including any correspondence with Users, other Vendors, or Sologe). If any prohibited content is posted, Sologe is authorized to remove it and may terminate the Service Access Agreement with immediate effect. Sologe also has the right to moderate posted content, including reviewing content in advance and refusing to publish it—especially if it is contrary to law or these Terms.

5.5. It is strictly prohibited to perform penetration tests, security tests, attempts to break security measures, or engage in any form of hacking against the Service.

5.6. In the event the Vendor violates any provision of these Terms or applicable law, Sologe may take any lawful action, including restricting the Vendor’s access to the Service.

5.7. To meet the requirements of the Act on Electronic Service Provision, Sologe hereby informs that using services provided via the Internet carries risks. The main risk is the possibility of infecting the user’s IT system with so-called viruses, worms, or Trojan horses. To minimize such risks, it is recommended that Internet users install and regularly update antivirus software on their Devices.

5.8. Sologe may place “cookies” in the IT system used by the person accessing the Service. A “cookie” is a small text file sent by a website to a browser, which the browser sends back during subsequent visits. Cookies are mainly used to maintain sessions, for example, by generating and sending back a temporary identifier after login. They may also store any data that can be encoded as a character string. This means that Vendors do not need to re-enter the same information each time they return to the website or move from one page to another.

5.9. Vendors are obliged to immediately notify Sologe of any irregularities in the operation of the Service, particularly those suggesting unauthorized access.

5.10. Sologe platform may be used solely for the promotion and presentation of iGaming products and services in a B2B context. Vendors are strictly prohibited from using the platform to promote, advertise, facilitate or encourage participation in any form of gambling or betting activities. This includes, but is not limited to:

5.10.1. Advertising or promoting participation in gambling or betting activities to players or the general public;

5.10.2. Organizing or announcing any gambling-related promotions, bonuses, giveaways, raffles, or tournaments;

5.10.3. Embedding or providing playable versions of real-money games directly on the Platform;

5.10.4. Advertising or linking to specific online casinos, sportsbooks, or other gambling websites that accept user deposits and are not used for the demo purposes only;

5.10.5. Publishing any call-to-action that motivates users to gamble;

5.10.6. Publishing or distributing any content that directly or indirectly encourages gambling activity.

5.10.7. Any violation of this policy will result in the immediate removal of the offending content and permanent deletion of the vendor’s account without prior notice.

5.11. Sologe may create separate terms of service for specific functionalities. Where such separate terms exist, the general Terms shall apply to all matters not governed by those specific terms.

6. Contracts

6.1. Sologe does not sell or license any products through the Service. It also does not provide any services other than the Service Access, in particular, it does not act as an intermediary in concluding Contracts. Sologe merely provides the Service, which allows Vendors to publish information about themselves and their Products.

6.2. Contracts are concluded exclusively between Vendors and Users, outside of the Service. Only the parties to the Contract (the Vendor and the User) are responsible for its performance — Sologe is not a party to the Contracts.

6.3. The number and type of information a Vendor may publish in the Service may be limited or dependent on the selected Tariff.

6.4. Vendors are required to maintain the good name, image, and reputation of Sologe, particularly in their interactions with Users.

6.5. When concluding and performing a Contract, the Vendor is obliged to comply with applicable laws and fair commercial practices.

7. Vendor Tariffs and Payments

7.1. Creating an Account on the Service may be either paid or free of charge, depending on the selected Tariff.

7.2. If a given Tariff is valid for a specific period, then upon the expiry of that period and in the absence of its renewal (in particular, by purchasing another period), the Account will switch to the free Tariff, which may result in limitations of certain Account functionalities.

7.3. The use of certain functionalities of the Service may require the payment of additional fees (independent of the Tariff), as specified in detail on the Service (additional services).

7.4. In order to make a payment within the Service, the Vendor may be required to accept the terms of the payment processing agreement for using payment instruments. Failure to accept the terms of such agreement may result in the inability to make payments in certain ways (e.g. instant payments).

7.5. Sologe may refuse to provide the Vendor with the Service Access or other services on the Service, including access to the Account, in the event of any delay by the Vendor in making payments owed to Sologe.

7.6. Any issues or inquiries related to payments, Tariffs, and Account verification can be sent to the following email address: [email protected]

7.7. The Vendor agrees to the use of electronic invoicing by Sologe, including the issuance of invoices (or other relevant accounting documents) without a signature in electronic form, and to receiving them via the email address provided during Account registration (or another email address indicated in the Service as appropriate for contacting the Vendor).

8. Liability

8.1. Sologe cannot guarantee uninterrupted operation of the Service or prevent downtime, which may result from internal factors such as development or maintenance work, or from external factors beyond Sologe’s control, including force majeure events.

8.2. To avoid any doubt, Sologe clarifies that it is not a party to Contracts and bears no responsibility for any obligations or legal consequences arising from them.

8.3. In particular, Sologe is not liable for:

8.3.1. content introduced by Vendors to the Service, especially Materials;

8.3.2. the execution of Contracts;

8.3.3. the use of personal data and images of third parties by Vendors or Users on the Service;

8.3.4. data, information, and Materials (including posts, photos, or videos containing the image or personal data of Vendors) shared by Vendors, other Vendors, or Users via the Service;

8.3.5. interruptions in the functioning of the Service or online payment systems available within the Service, whether caused by internal or external factors;

8.3.6. information available in Vendor or User accounts;

8.3.7. the number of Users on the Service or the number and types of Contracts;

8.3.8. actions and omissions of Users, especially toward Vendors;

8.3.9. the content of correspondence between Users and Vendors;

8.3.10. reviews and ratings posted by Users;

8.3.11. malfunction or improper operation of the Service on a Device that does not meet technical requirements;

8.3.12. damages or lost profits caused directly or indirectly by the operation, failure to operate, or malfunction of the Service or online payment systems;

8.3.13. damage caused by using the Service or a Device in violation of the Terms or applicable law;

8.3.14. any consequences resulting from unauthorized access to the Service due to reasons not attributable to Sologe;

8.3.15. actions or omissions of Vendors based on information obtained via the Service;

8.3.16. downtime resulting from failures due to defective hardware, software, or telecommunications systems not maintained by Sologe;

8.3.17. interruptions and errors in the functioning of online payment systems, and any related issues or consequences;

8.3.18. data loss due to hardware failure, IT service failure, or other circumstances beyond Sologe’s control;

8.3.19. inability to contact Users via the Service due to external service providers used by Sologe, including for the delivery of the Service Access;

8.3.20. content and Materials posted on the Service, particularly advertisements or marketing materials not provided by Sologe, including those related to third-party products or services;

8.3.21. actions or omissions of third parties, including Users contacted by the Vendor via the Service.

8.4. Sologe is not responsible for the content and information on websites not administered by Sologe, even if linked from the Service.

8.5. Vendors acknowledge that the quality of the Service, response time, or availability of some features may depend on the specifications of their Device and electronic network. Vendors also acknowledge that using the Service may be impossible on certain devices or through certain operators or network providers.

8.6. Sologe does not guarantee any specific number of Users or their interest in Vendors or Products.

8.7. Sologe is only liable for the performance of the Service Access Agreement in cases of willful misconduct.

8.8. The Vendor is responsible for all actions and omissions of persons they engage in using the Service and performing Contracts, as if those were their own. This includes legal violations, breaches of these Terms, caused damages, and non-performance or improper performance of Contracts.

8.9.The Vendor is obligated to:

8.9.1. use the Service and execute Contracts in accordance with applicable law and these Terms;

8.9.2. ensure that persons acting on their behalf comply with all provisions of these Terms and applicable law.

8.10. Vendors are liable to Sologe under a warranty that no third party—especially Users or authorities—will raise claims against Sologe in connection with the Vendor’s use of the Service or performance of a Contract. In particular, Vendors agree to cover any claims satisfied by Sologe, fines, penalties, or fees imposed, and in the event of legal, administrative, or court-administrative proceedings, to join the proceedings on Sologe’s side and act in its interest to the extent permitted by law, and to compensate for any resulting damages.

8.11. If the Vendor violates any provision of this Section 8, particularly Clause 8.9, or if the Vendor’s liability arises as described in Clause 8.10, the Vendor shall pay Sologe a contractual penalty of up to 100 000 PLN (one hundred thousand zlotys 00/100) for each violation based on the severity. Sologe also retains the right to seek compensation exceeding the amount of the stipulated contractual penalty.

9. Complaint Handling Procedure Regarding the Service Access

9.1. Vendors may report any issues or complaints related to any of the Service’s functions by sending an email to Sologe at: [email protected]

9.2. A complaint should include the following:

9.2.1. identification of the complainant, including the necessary data to identify the Vendor, such as their email address;

9.2.2. identification of the specific functionality the complaint refers to, along with a detailed description of the irregularity;

9.2.3. images, recordings, or screenshots illustrating the issues encountered within the Service that are the subject of the complaint.

9.3. If the required information is missing, Sologe may request the complainant to complete the information.

9.4. During the complaint procedure, Sologe may ask for additional explanations, documents, or verification of the events related to the complaint.

9.5. Complaints will be reviewed within 30 (thirty) days from the date Sologe receives the complaint containing all required data. Sologe will promptly inform the complainant of the outcome via email or another equivalent communication channel. Sologe will make every effort to review complaints without undue delay.

9.6. Sologe informs Vendors about the existence of the ODR (Online Dispute Resolution) platform, available at: http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual website that serves as a one-stop shop for consumers and traders seeking out-of-court resolution of disputes related to contractual obligations.

9.7. Vendors may report any irregularities or complaints related to the online payment system used for payments within the Service directly to the entity operating the respective online payment system.

9.8. Complaints related to Contracts should be submitted directly to the User with whom the Contract was concluded. The parties to the Contract are solely responsible for the quality and timeliness of its performance.

9.9. Notwithstanding the foregoing, Users and Vendors may notify the Service of any specific information they believe to be illegal content.

10. Termination of the Agreement for the Provision of Access to the Service; Suspension of Access Services; Competitive Activities

10.1. Both Sologe and the Vendor may terminate the Agreement for the Provision of Access to the Service under the terms set out below.

10.2. Vendors have the right to terminate the Agreement for the Provision of Access to the Service at any time by independently deleting their Account from the Service. Deleting the Account does not affect the settlements between the parties, including the payment of fees due to Sologe under the selected Plan, contractual penalties, interest, or any other amounts due.

10.3. Sologe may suspend, in whole or in part, the provision of Access Services to the Vendor or terminate the Agreement with immediate effect in the event of ceasing or suspending its business activity, or independently if the Vendor:

10.3.1. violated the provisions of the Terms or applicable laws;

10.3.2. published content that violated the law or the Terms;

10.3.3. used information about Users or other Vendors obtained through the Service for any business or professional activity not directly related to the use of the Service or performance under the Agreement;

10.3.4. encouraged Users or other Vendors not to use the Service;

10.3.5. provided false or incomplete information when entering into or during the term of the Agreement;

10.3.6. used Materials for which they did not hold proprietary copyrights or were not entitled to use under a license, or that infringed the rights of third parties;

10.3.7. committed or contributed to the commission of a crime against a User, another Vendor, or Sologe;

10.3.8. violated the good name, image, or reputation of Sologe;

10.3.9. shared or used any information about Users obtained through the Service for purposes other than proper execution of a Contract;

10.3.10. disrupted or impeded the functioning of the Service.

10.4. Suspension or termination for the reasons mentioned above occurs without prior notice to cease the violations.

10.5. The above circumstances constitute important grounds for termination as referred to in Article 746 in connection with Article 750 of the Polish Civil Code.

10.6. Resumption of Access Services may occur only after the reasons for suspension have ceased, and not before the Vendor settles all outstanding amounts due to Sologe, including any applicable contractual penalties.

10.7. Sologe has the right to suspend the provision of Access Services, in whole or in part, if such a request is made by a competent authority.

10.8. Termination or expiry of the Agreement does not affect existing Contracts and their performance.

10.9. Upon expiry or termination of the Agreement for any legal or factual reason, the Vendor is not entitled to any compensation. The Vendor shall also not be entitled to claim damages, even if Sologe terminated the Agreement without valid cause.

10.10.During the term of the Agreement and for a period of 24 (twenty-four) months thereafter, Vendors are prohibited from engaging in any competitive activity against Sologe. Competitive activity is understood as conducting business activities in Poland or abroad that overlap, even partially, with those of Sologe — in particular, operating websites similar in purpose or functionality to the Service. This includes, in particular:

10.10.1. recommending to Users or other Vendors any entities or solutions intended to replace Sologe or the Service;

10.10.2. engaging in any actions aimed at encouraging Users or Vendors to terminate agreements they have with Sologe, especially Agreements for the Provision of Access to the Service.

10.11. Any other activity conducted by the Vendor during the term of the Agreement must not in any way violate the interests of Sologe or the Users.

10.12. In the event of any breach by the Vendor of the provisions contained in this section, the Vendor shall pay Sologe a contractual penalty in the amount of up to 100 000 PLN (one hundred thousand zlotys 00/100)  for each violation based on the severity. Sologe is entitled to seek compensation exceeding the amount of the contractual penalty.

11. Personal Data Protection

11.1. Sologe places particular importance on respecting privacy and carefully selects and implements appropriate technical and organizational measures to ensure the proper protection of processed data. In particular, Sologe secures data against unauthorized access as well as against processing in violation of applicable legal regulations, including the GDPR. Sologe controls the data processing procedures and limits access to the data as much as possible, granting authorizations to process data only when necessary for the proper operation and use of the Service.

11.2. When providing a Form, Sologe indicates the personal data required for the provision of Access Services. Providing personal data is voluntary. However, refusal to provide personal data may result in the inability to create an Account on the Service or to access the Access Services.

11.3. The Vendor is obliged to obtain appropriate written consents for the processing of personal data and for the use of the image of all individuals, including employees, contractors, collaborators, and representatives of the Vendor, whose data is obtained or entered into the Service by the Vendor in connection with their use of the Service or the performance of the Agreement for the Provision of Access Services.

11.4. If any data in the Vendor’s Account changes or becomes outdated, the Vendor is required to promptly update the data and inform Sologe (especially regarding contact information).

11.5. Detailed information on the protection of personal data of Vendors as well as their employees and representatives by Sologe can be found in the privacy policy provided by Sologe, available at: sologe.net/privacy-policy/

11.6. To the extent that the Vendor processes the personal data of Users for the purpose of performing Contracts and in connection with the use of the Service – the Vendor acts as an independent data controller within the meaning of the GDPR. The Vendor is obliged to ensure the security of the processed personal data, including by implementing appropriate organizational and technical measures that meet GDPR requirements and protect the rights of the data subjects.

12. Intellectual property rights and confidentiality

12.1. Vendors grant Sologe a free-of-charge, non-exclusive, territorially and temporally unlimited license, with the right to grant sublicenses, covering proprietary copyrights and derivative copyrights to all Materials posted on the Service. This includes, in particular: photos, graphics, registered and unregistered trademarks, company names, logos, visual identification, slogans, promotional and marketing materials, sound, visual or audiovisual recordings, Offers, descriptions, and any other texts. The license extends to all currently known fields of use, including those set out in Articles 50 and 74 of the Act of February 4, 1994 on Copyright and Related Rights, and in particular to the following fields:

• Dissemination of the Materials via the Service and Sologe’s websites and social media;
• Editing of the Materials to the extent necessary for making them available on the Service and Sologe’s platforms;
• Saving of the Materials on a computer hard drive or other data carrier, including for the purpose of sharing them in the Service;
• Dissemination, reproduction, digitization, and publication of the Materials in Sologe’s informational, promotional, advertising, and marketing content.

12.2. Vendors grant Sologe the exclusive right to exercise all derivative rights to the Materials, either independently or through third parties. This includes the creation and use of adaptations, alterations, updates (including modifying, adapting, and combining with other works), and the right to grant further authorizations within the same scope, as well as to consent to the exercise of derivative rights.

12.3. Vendors declare that no individuals whose image appears in the Materials will raise any claims against Sologe related to the use of their image by Sologe. Furthermore, Vendors ensure that no authors of any part of the Materials and no third parties will make claims against Sologe related to copyright, including personal and economic rights or personal interests. This includes, in particular:

• Personal copyright to authorship or portions of the Materials,
• The right to attribution of authorship,
• The right to the integrity of the Materials and fair use,
• The right to supervise the use of the Materials,
• The right to be identified as performers in the Materials,
• The right to oppose any distortions or alterations of the Materials.

12.4. For all obligations and declarations made under this section, Vendors assume full warranty liability toward Sologe that no third party will assert claims against Sologe or third parties using the Materials. In particular, Vendors agree to cover any claims satisfied by Sologe and, in case of legal proceedings, join such proceedings on Sologe’s side, act in its interest as provided by law, and compensate any damage resulting from such proceedings.

12.5. The licenses and obligations under this section: (i) Are granted for the purpose of enabling Sologe to perform the Agreement for Access to the Service – in which case, the license duration is no shorter than the term of the Agreement and twelve (12) months after its termination (ii); Are granted to allow Sologe to inform about its activities and the Service – in which case, the license is granted for an indefinite period and can be terminated with twelve (12) calendar months’ notice.

12.6. The Vendor is obligated to follow Sologe’s guidelines regarding the Materials published on the Service. If Sologe raises objections to the displayed Materials, the Vendor must comply with the instructions under the penalty of Account suspension or termination of the Agreement for Access to the Service.

12.7. The Vendor undertakes to keep strictly confidential all information concerning cooperation with Sologe or the User, unless the Terms and Conditions or generally applicable provisions of law expressly provide otherwise.

12.8. In particular, the Vendor undertakes to keep secret all information concerning the Service and Sologe’s business enterprise, which they come into possession of in connection with the conclusion or performance of any agreement entered into on the basis of the Terms and Conditions. The Vendor undertakes to use this information solely in connection with cooperation with Sologe and the use of the Service in accordance with the Terms and Conditions. The Vendor and Sologe jointly declare that the above information is confidential and constitutes Sologe’s trade secret protected by law. The obligation referred to in the preceding sentence remains in force for the entire period of the Vendor’s cooperation with Sologe and for 10 years after the termination of such cooperation.

12.9. The Vendor undertakes to properly secure access to the Service against access and use by persons who are not authorized to use the Service. In the event that an unauthorized third party gains access to the Service, the Vendor undertakes to immediately (but no later than within 24 hours) notify Sologe of this fact.

12.10. In the event of a breach by the Vendor of any of the provisions of points 12.7–12.9 above, the Vendor shall pay Sologe a contractual penalty in the amount of up to 200 000 PLN (two hundred thousand zlotys 00/100) for each breach based on the severity, without prejudice to Sologe’s right to seek compensation exceeding the stipulated contractual penalty.

12.11. If Sologe and the Vendor have entered into a separate non-disclosure agreement (NDA), then in the event of any conflict between the provisions of points 12.7–12.10 above and the NDA, the NDA shall take precedence.

13. Refund Policy

13.1. Definitions

All terms used in this Refund Policy shall have the same meanings as the Terms and Conditions of Service (the “Terms and Conditions”). In particular: Sologe, Vendor, Service, Terms and Conditions, Account, Plan (Tariff), User, Products, Service Access Agreement, etc.

13.2. General Provisions

13.2.1. The Refund Policy defines the rules for the refund of fees paid by Vendors for use of the Service (via a paid Plan (Tariff)). This Refund Policy applies exclusively to Vendors (i.e., a natural person of legal age, legal person, or organizational unit without legal personality but granted legal capacity by law) using the Service in connection with their business or professional activity.

13.2.2. This Refund Policy does not apply to Users of the Service that are acting as end users or consumers, and does not apply to any Contracts concluded by Vendors with Users. 

13.2.3. In the event of any inconsistencies between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail except if otherwise is specifically outlined in this Policy of refund-related matters.

13.3. Refund Eligibility

13.3.1. The parties acknowledge that this is a B2B relationship; statutory consumer cooling-off rules do not apply to Vendors. Any cancellation or refund right is contractual and is limited to this Policy.

13.3.2. No fees are charged for the Free Plan (Tariff). For invited Pilot Vendors a 6-months free pilot of a Paid Plan (Tariff) may be offered. Since no fee is paid for a Free Plan (Tariff) or a Pilot Offer, refunds will not apply in these cases.

13.3.3. Refunds for the fees paid by Vendors as part of the Optimal, VIP, any other paid Plan (Tariff) or for a paid additional service will be governed in accordance with this Policy.

13.3.4. Any fees paid for additional or one-time services (e.g., sponsored placements) are non-refundable.

13.3.5. For paid Plans (Tariffs):

 13.3.5.1. The Service provides paid Plans (Tariffs) as shown on the Service website (for example: “Optimal,” “VIP”).

 13.3.5.2. A Vendor shall be eligible to request a full refund within 14 days from the date the paid Plan (Tariff) is activated, provided that the Vendor has not used the paid Plan (Tariff) features beyond what is reasonable to test the service, namely: published not more than 3 product cards, initiated not more than 1 chat with potential client. After a 14-day period, full refund is not available.

13.3.6. The free Pilot period (a 6-month pilot for invited Vendors), is provided at no charge, therefore no refund can be applied for the free Pilot period because no payment was made by Vendor. After switching to a paid Plan (Tariff), the eligibility for refund is subject to the rules above.

13.4. Pilot Period

13.4.1. If the Vendor does not cancel within the Pilot Period, the Plan (Tariff) becomes payable for the agreed term, as we assume that the Vendor is satisfied with the service and invoice for the full Service should be issued. 

13.4.2. If the invoice is not paid within the defined time frame for the payment, the Vendor’s Plan (Tariff) is being automatically downgraded to a Free Plan (Tariff).

13.5. Cancellation of Subscription

13.5.1. You can cancel your subscription at any time by providing written notice to us, and cancellation will become effective at the end of the current subscription period, unless otherwise confirmed in writing by Sologe.

13.5.2. When you cancel your subscription, no automatic refund will be available, except as under Section 13.4 (Trial Period).

13.5.3. After you cancel your subscription, you will continue to have access to the Plan (Tariff) features of your subscription until the end of the paid term. The subscription will not automatically renew, unless you resubscribe to the subscription service.

13.6. Automatic Renewal and Subscription Terms

13.6.1. Unless otherwise confirmed in writing by Sologe, subscription Plans (Tariffs) automatically renew for consecutive 1-year periods at the fee that was in effect at the time of your purchase. You will be notified in advance of any fee changes that may arise.

13.6.2 If a free Pilot (6-month) is offered and you are a part of that program, there is no subscription fee; the free pilot is not subject to a refund as no fee was charged.

13.7. Refund Request Process

13.7.1.  A refund request must be submitted by the Vendor to [email protected]. The e-mail must include:

    (a) Vendor’s identification data associated with the Account.

    (b) Plan (Tariff)/additional service type and invoice number.

    (c) The reason for the cancellation of the service.

13.8. Exclusions and Limitations

13.8.1. No refund shall be provided if the Vendor:

    (a) Has violated the Terms and Conditions (including misuse of the Service, breach of law or use of the Account in a manner that is contrary to the Terms and Conditions) or this Policy;    

    (b) Has materially utilized the paid Plan (Tariff) beyond what is considered “testing” under clause 13.3.4.2;

    (c) Has been unable to pay for the Plan (Tariff), in which case the Account automatically reverted to the free Plan (Tariff) in accordance with the Terms and Conditions; 

    (d) Has used incompatible devices, networks or configurations not meeting the technical requirements;

    (e) Is requesting a refund of additional fees, such as currency conversion fees, payment intermediaries’ fees, or other payment processing fees – those fees are not included in any refundable amount.

Or due to:

    (a) External factors beyond Sologe’s control (force majeure, third-party outages);

    (b) Expected or announced maintenance windows; 

    (c) Business results not meeting Vendor’s expectations.

13.8.2. We exclude liability for any indirect or consequential losses occurring from the subscription or refund process.

13.8.3. Our maximum liability in the matter of any refund is limited to the amount of the subscription fee actually paid by you for the relevant term.

13.9. Refund Process

13.9.1. Sologe shall provide a written communication within a 14-day period from receiving a complete request.

13.9.2. Approved refund requests shall be processed within 30 calendar days from the date of approval, to the same payment method and currency used by the Vendor, unless the parties agree otherwise in writing, and are subject to the exchange rate and processing fees of the payment processor. 

13.9.3. Any bank, intermediary or currency conversion fees that arise shall be the responsibility of the Vendor, unless otherwise confirmed in writing by Sologe.

13.9.4. Once a refund for a paid Plan (Tariff) is approved and processed, the Vendor’s Account will automatically revert to the free Plan (Tariff), and the paid Plan (Tariff) features will no longer be available.

13.10. Amendments to the Refund Policy

13.10.1. Sologe reserves the right to amend this Refund Policy at any time. Sologe will publish the updated version on the Service and will notify the Vendors via the email address associated with their Accounts. 

13.10.2. The amended Refund Policy becomes binding on the Vendor unless the Vendor terminates their Account by deleting it within a 7-day period of being notified about the change. 

13.10.3. If any provision of this Refund Policy is found to be invalid or unenforceable, it shall not affect the validity of the remaining provisions and a provision closest in intent shall apply. 

14. Legal Notice

The content and structure of the Service are protected by copyright and may also be protected by other rights, including industrial property rights. Reproduction of data or information, particularly the use of texts placed in the Service—including the Terms and Conditions—and their fragments, as well as photos, graphics, drawings, videos, logos, names, and trademarks, in cases other than those expressly permitted by law or these Terms, is prohibited without Sologe’s consent.

15. Validity and Amendments to the Terms and Conditions

15.1. The rights and obligations of the parties arising from these Terms shall be governed by Polish law.

15.2. Any disputes arising between Sologe and the Vendor will be submitted to the court competent for the address of Sologe.

15.3. The Vendor agrees to maintain the confidentiality of all information regarding Sologe, Users, other Vendors, and the Service that they become aware of in connection with the conclusion and performance of the Agreement for Access to the Service. The Vendor agrees to use such information solely in connection with the performance of this Agreement and other ongoing cooperation between the parties.

15.4. Sologe reserves the right to amend the Terms and Conditions. In the event of changes, Sologe will post the updated Terms on the Service and send an email notification to the Vendor.

15.5. The amended Terms will be binding on the Vendor unless the Vendor terminates the Agreement within seven (7) days from the date of the notification.

15.6. If any provision of the Terms becomes invalid or unenforceable, it shall not affect the validity of the remaining provisions. In place of the invalid or unenforceable provision, a provision will apply that most closely reflects the purpose intended by Sologe and the nature of the Service.

15.7. Vendors consent to receiving information about upgrades and updates to the Service and may also opt-in to receive information about new services and products offered by Sologe.

15.8. Sologe is authorized to send Vendors notifications, including push notifications and similar alerts to the Vendor’s Devices, containing information about the Service and Sologe. With the Vendor’s consent, Sologe may also send additional marketing and promotional offers, including personalized information.

15.9. Sologe is not bound by any additional, non-mandatory codes of good practice or similar documents, although it remains subject to the generally applicable legal requirements to respect fair competition and refrain from unfair market practices.

15.10. The Vendor consents to Sologe’s use of the Vendor’s logos, trademarks, business names, brands, image, and other elements of the Vendor’s visual identity used in the course of its business for Sologe’s informational, promotional, advertising, and marketing purposes. This includes the publication of information about the parties’ cooperation on Sologe’s websites and social media platforms.

15.11. All section references in these Terms (e.g., “section”) refer to the corresponding editorial units of this document.

15.12. These Terms and Conditions enter into force on 1 December, 2025.